FAQs

Q: What do I do if I get this error message?

If you receive the error message pictured below, contact UCSC Slug Success user support at slugsuccess-help@ucsc.edu (do not contact EAB or GradesFirst).

 

eaberrormessageimage.png


Q: How do I access Slug Success?

If you already have an account, you can access the live production site and the training site by using the buttons on the Slug Success main page. Use your Cruz ID and gold password. Preferred browsers are Chrome, Safari, and Firefox. We do not recommend using Internet Explorer or other browsers. If you have trouble with accessing the site, please contact slugsuccess-help@ucsc.edu. If you need an account or want more information about accessing Slug Success, please contact us.


Q: Which reasons should I use when setting up my availability (which are the student-facing reasons)?

Please refer to this Google doc when setting your availability to ensure students are able to see your available appointment times (NOTE: Updated for Fall 2020)


Q: How do I request Virtual Check-Ins for my location?

Please complete this Google form to request Virtual Check-Ins for your location in Slug Success. Once your request has been submitted, your location will be updated within 48 business hours and you will receive an email confirming your location is ready for students to check in virtually.


Q: How do I know which Slug Success site I'm in?

When you're logged in to the live production site, the left navigation bar is blue. When you're logged in to the training site, the left navigation bar is bright green. Please note that anything you do in the live production site is real and becomes part of the student record. The training site is a sandbox and should be the site you use for practice and exploring. 


Q: I missed a recent EAB webinar/presentation. Can I get access to the recording?

Usually when EAB makes a presentation to our campus community, we get access to a recorded version of that presentation within a few days. If you missed an EAB presentation or webinar, please feel free to email slugsuccess-help@ucsc.edu and let us know that you're interested in accessing the recorded version. We will provide you with a link to the recording as soon as it's available.


Q: How do I report problems with the Slug Success System and/or my account?

Report all problems you encounter with the Slug Success system and/or your account to slugsuccess-help@ucsc.edu. This will automatically generate a help ticket, and you'll be contacted within 24 working hours of your request.


Q: How does an undeclared student schedule an appointment with an advisor?

Undeclared students, students who are looking to add or change their major/minor, or students with a declared major in another department must select one of the reasons listed below when scheduling their appointment, and then select from the available options in the Locations list. If the desired location is not listed, the student must contact the advisor outside of the Slug Success system to schedule an appointment. 

Undeclared students may select from these reasons to meet with a major advisor:

  • Academic Planning/Guidance
  • Choosing/Exploring a Major/Minor
  • Declaring/Adding/Changing a Major/Minor

Advisors who need assistance setting up their availability may contact Slug Success support via slugsuccess-help@ucsc.edu.


Q: How do I get a new account or change an existing account?

New Slug Success staff accounts can be requested via ITRequest (itrequest.ucsc.edu). Please login to that system and look for the "Slug Success: Request New, Change or Remove access" request link. The request will need to be approved prior to the account being created, so please ask the supervisor to look out for the approval email so they can reply accordingly.

Before being granted access to Slug Success, each user must first complete the online EANPP training (https://slugsuccess.ucsc.edu/help-training/electronic-advising-training/index.html) and FERPA training (https://registrar.ucsc.edu/records/privacy/). These can be completed before or after the request has been submitted.


Q: How do I get in-person training and support for using Slug Success?

Please send an email to slugsuccess-help@ucsc.edu to make a request. We will do our best to accommodate your needs.


Q: How can student employees in advising offices (front desk assistants or peer advisors) use Slug Success for their work?

Student employees can have additional roles added to their accounts that will enable them to assist advisors as needed. For more information about the different roles available to student employees, please see the Student Roles page.


Q: How can I use Slug Success to add the same Note to every student on a student list?

Go to your student list and check the check boxes next to those students who need the note (or check the box at the top of the list to get everyone in the list). Then, under Actions (top left of the box), select Note. This'll bring up a box that shows all the affected students' names on the right side and the standard Note text box on the left. When you Save Note, it'll add that same note to all of those students' profiles. This process can also be used to add Appointment Summaries to students' profiles.


Q: What is the difference between a student list and a saved search?

Please take a look at EAB's guide on Saving Lists of Students. Please note that the guide refers to "Navigate" which is their brand name for UCSC's Slug Success system, and you must be logged into the Slug Success system's internal Help Center site before clicking the link to view the guide.


Q: I'm an advisor, how do I add a report for a student employee (i.e. a peer advisor)?

For any student who has multiple roles in Slug Success (usually because they have a Peer Advisor/Mentor/Counselor etc. role), the Report on Appointment link will be missing from their profile page. To get to the student screen, click the arrow to the right of the person's name and select "[Name] (student)" from the drop down to get to their student page. Then you can Report on Appointment like usual.


Q: How do I use the kiosk/card swiper to log student check-ins?

This google doc has instructions for setup, use, and reporting with the USB ID card swiper.


Q: How do I add a Navigate Slug Success login button to my email signature or department website?

Email Signature: Copy and paste the following button into email signature settings (for Gmail users, in the top right corner of your Gmail inbox page, find Settings -> Email Signature):

Alternatively if the button does not work, you can try copying and pasting the code below for website.

Website: For webpage users, copy and paste the html code below for the login button into your webpage's source/html code editing tool, and it should look like the Navigate Slug Success login button above:

<a href="https://ucsc.navigate.eab.com"><button style="cursor: pointer; background: #3579b7; background-image: linear-gradient(to bottom, #3579b7, #00458c); -webkit-border-radius: 10; -moz-border-radius: 10; border-radius: 10px; text-shadow: 1px 1px 3px #000000; font-family: Arial; color: #f1b521; font-size: 20px; padding: 10px 20px 10px 20px; text-decoration: none;">Navigate Slug Success Login</button></a>



Q: How do I get additional help and/or information?

If you are unable to find the information you need through the resources in the Training Hub, please contact slugsuccess-help@ucsc.edu. This will automatically generate a help ticket, and you'll be contacted within 24 working hours of your request.